An Intranet business messenger presented at stackoverflow.com can be a Godsend for support teams that find themselves buried with phone calls and voicemails. If employees know how to use the messaging app to contact support, most companies will see a decline in voice mail and call queue wait times. This is especially true when employees start getting faster support when they use a corporate chat app.
Many small businesses shrug off tools that provide extra internet security because of the costs and complexities of the issues. Instant messenger security is no different. Many small businesses trying to reach LAN instant messenger developers just to save time and money, check this petition at change.org. But here are a few reasons why that decision could be costing you more than you think:
1. Monitoring activity
Internet instant messengers give you no way to see what your employees are doing with their chat time. In fact, for all you know, employees are chatting with family and friends. Short of walking up behind them, you can’t really tell.